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Shipping & Returns

Shipping Policy

Do I need to pay extra for shipping charges?
 

  • Shipping Charges anywhere in India is free of cost. 
     

What if I am not an Indian customer?
 

  • I use registered courier companies for all my orders.

  • Shipping charges may vary based on the product, its size and volume, and the final shipping destination. 

  • Email me: teamsrinia@gmail.com immediately after placing your order and I will get back to you with the shipping charges.

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When can I expect my order to arrive?
 

  • All orders are shipped within 3-5 days from the date of purchase; via registered courier companies.

  • A shipment confirmation with tracking numbers will be sent within 2-3 business day to the email address you entered at the checkout.
     

Return & Exchange Policy

All my sculptural and functional artworks are handmade and hand-drawn and hand carved by me; thus, there is bound to be some irregularities that only add to their beauty. Make sure to check out the dimensions carefully (provided in centimetres) to avoid surprises.
 

Can I cancel my order?
 

  • Once purchased, I will not be able to cancel the order due to the logistics involved. So may I please request you to make sure that you are fully happy with your order before placing it. If you have any questions, you can always connect with me over email.
     

Can I return my product?
 

  • Due to fragile nature of ceramics, as a policy I will not be able to entertain any return or exchange unless a wrong product has been sent over (which has never happened so far, but just in case).
     

What if my Product arrives broken?
 

Relax I got you covered!!

 

  • In case of any damage in transit, all you need to do is to notify me with an email/whatsapp within 24 hours of order delivery with proper images of the box with 6 sides exterior and interior packaging, upon approval of the inspection; I will replace your order or return you the full amount of the product only excluding the shipping charges.

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  • Please Note It is only the product price which I will be able to refund and when you had a free shipping, the shipping cost will be taken away from the product price.

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  • The amount will be refunded to the same source from which the payment was made within 5-7 business days. Make sure you connect with me with any grievances regarding breakages in transit within 24 hours of receipt of your package. Any request after that will not be entertained.

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  • I hope you love my work. All artworks are made in New Delhi, in my studio and will ship from my studio. All sales are final. If you have an issue with your order please contact me - teamsrinia@gmail.com

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REFUND POLICY

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While photos are taken in good lighting setup but due to the nature of my items being handmade and the clay and glaze being natural materials, the photos that are shown to display my products may have minor differences when you receive the product. Please be aware that I will not be able to issue any refunds or exchange due to the item not looking exactly same as the image during the time of purchase. Please understand this is the beauty of handmade, each piece is completely unique.

 

NO REFUNDS OR EXCHANGES!

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When placing your order, you understand that ceramics is organic and I don't do perfect: if you love my work, you love and embrace those tiny imperfections. 

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  • If your purchase meets the eligibility criteria where in you photograph the defect as soon as you open the packaging and notify me with an email/watsapp within 24 hours of order delivery with proper images of the box with 6 sides exterior and interior packaging then I will happily exchange and offer a fresh piece.

 

  • ALL SALES ARE FINAL

  • ALL WORK IS AS IS (w/ imperfections)

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